Return policies

All payments made on this platform are final. Please contact us at [email protected] in case you consider a refund is warranted. You will be notified via email whether your claim was approved or declined.

If approved, your refund will be processed and a credit will be issued to the card number or payment method that originally executed the payment within approximately 15 days.

WHEN CAN YOU CANCEL YOUR SERVICE?

If you have a major problem with any of the services provided by KeepCoding or a minor problem that could not be fixed within a reasonable time, you have the right to cancel a service contract, when:

- El servicio no sea proporcionado con un nivel aceptable de cuidado y habilidad.

- El servicio no sea para el propósito que usted solicitó.

- El servicio no sea entregado en un tiempo razonable cuando no hay una fecha de finalización acordada.

SERVICES YOU CANNOT CANCEL:

You must pay for services you have received under a service contract that performed as expected.

You cannot cancel a service contract or obtain a refund if the problem was beyond the control of KeepCodingor if the customer:

- haya cambiado de opinión.

- insistió en que un servicio fuera proporcionado de una manera particular, en contra del consejo de KeepCoding.

- no explicó claramente sus necesidades a KeepCoding.

CANCELED YOUR SERVICE:

If you have a problem with a service, follow the steps below:

- Muestre el comprobante de compra con un recibo o un extracto bancario.

- Contacte con KeepCoding at [email protected] and explain the problem. If KeepCoding cannot arrange service within a reasonable time, the terms of the service contract will be negotiated. 

IF YOU HAVE PAID FOR THE SERVICE AND IT HAS ALREADY STARTED OR BEEN DELIVERED, A REFUND WILL BE NEGOTIATED TO COVER THE FAILED SERVICES AND ANY ADVANCE PAYMENT.​

Delivery policies

All our products are delivered digitally and via e-mail to the address registered during the payment process.

In case you need more information about delivery, please contact us by e-mail [email protected].

Telephone: +1 888-231-7696 /  +507 201-8930

Address: Panama, Betania, Avenida Ricardo J Alfaro, Tumba Muerto, PH Golden Point Tower, 22nd floor, office 22-6. Point of reference - Minimed Hospital and next to Super 99 of Tumba Muerto.